business

Popular Workshops

Creating a confident culture at work starts with helping individuals and teams switch on their inner confidence. Capture Your Confidence builds up inner beliefs and positive attitudes and enables individuals to step out of their comfort zone.
More information...

Engaging with your Customer enables customer facing staff to have a confident approach with customers, and improves communication and selling techniques.
More information...

Business

We have over 10 years experience training tour guides and visitor services staff how to

  • maximise their presentation skills and style
  • improve customer care and engagement
  • examine the content of what they deliver
  • improve group management skills
  • develop their ability to work with children and young people and

When training staff and volunteers from organisations such as the National Trust for Scotland, the Scottish Fisheries Museum, Historic Scotland and Rosslyn Chapel we tailor make courses to ensure we meet needs, fulfil expectations and address challenges. Our training style is interactive yet gentle, exciting yet undaunting, fun but not patronising.

Illuminate UK are also proud to work in association with experienced executive coaches from Kapow Coaching to tailor make innovative and exciting training courses for businesses. This unique combination of coaching and drama enables participants to join up 'the head' with 'the body' — in other words, participants on our courses leave not only understanding the theory behind the course but also having physically experienced and practiced their learning in a safe environment.

Courses we have delivered in conjunction with Kapow include Engaging with your Customer for Historic Scotland and Capture Your Confidence for the National Library of Scotland and various Edinburgh tourism businesses

See our case studies section for more information on how organisations and businesses have used our training courses to maximise staff confidence and performance.

Please do contact us direct to discuss bespoke work you would like to design for your business.

"When you're faced with the prospect of 'fun' and 'interactive' training, an initial reaction is often dread and wishing you were just at your desk but I'd learned concrete techniques in the first ten minutes and by the end of the day felt tangible improvements in my confidence and skills for dealing with visiting groups"

Tour Guide, Scottish Fisheries Museum

"A very illuminating way of making people focus on the roles they adopt and the possibility of deciding to change them."

Library Assistant at National Library of Scotland on 'Capture Your Confidence'

"Thought provoking, interactive and well presented by a dynamic duo!"

Steward, Historic Scotland

 
 
 

"Interactive, practical, entertaining!"

Historic Environment Scotland Ranger

"Over the past 7 years Kate and Karen have delivered their Engaging with Your Customer course for our customer facing staff. We get positive feedback from staff saying how different the course is, how it increased their confidence in dealing with customers, gave them techniques in how to deal with stressful situations and to find the positive outcome - and all easy techniques to take back to the workplace after the training is complete"

John Whittaker, Head of Training and Development, Historic Environment Scotland